This policy explains how Lucano Group collects, uses and protects your personal information. We follow the Australian Privacy Principles in the Privacy Act.

What we collect

When you send a form on this website or call us, we collect the details you give us. That is usually your name, phone number, email address, the address of the site or property, and a description of the cleaning you need.

Like most websites, this site may also record general information about visits, such as the pages viewed and the type of device used. This information doesn't identify you.

How we use your information

We use your details to reply to your enquiry, arrange a walk-through, prepare a quote, carry out the work and send invoices. We may contact you about a job you've asked us about. We don't sell your information, and we don't send you marketing unless you've asked for it.

Who we share it with

We only share your details where we need to in order to do the work. That can include our staff, the people who provide our phone, email and website services, and our accountant. For deceased estate work, we may speak with the executor, solicitor or agent you've named. We will also share information if the law requires it.

Cookies and analytics

This website may use cookies and analytics tools to understand how visitors use it, so we can improve it. You can set your browser to refuse cookies, and the site will still work.

How we keep it safe

We store your information with service providers and take reasonable steps to protect it from misuse, loss and unauthorised access. When we no longer need it, we delete it or remove anything that identifies you.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Call us on 1800 944 017 and we'll help.

Complaints

If you think we've mishandled your information, please call us first so we can try to fix it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Lucano Group, Central Coast NSW. Phone 1800 944 017, or use the form on our contact page.